Owner of Journey Travel Jeneé Bearden got her first taste of traveling as an exchange student in Colombia.
She graduated from Ocosta High School in 1980 and attended travel school in Seattle and returned to the Harbor.
Bearden went to work the same day she was hired in 1981 at the former Durney Travel & Cruise.
She worked her way up to operations manager and in 2004, after 23 years as an employee, bought the business. Located at 108 E. First Street in Aberdeen, the agency’s slogan is “Where Your Journey Begins.”
Journey Travel competes in an online world. Service is number one, Bearden says.
“We work for our clients, not the suppliers,” Bearden said. “We are a truly unbiased source of travel information” that has a lot of connections.
“If there is a problem, we can get it rectified immediately,” she said. Journey travelers know they can call the 800 number and get advice and help from Bearden and crew from home if need be.
Journey Travel charges fees.
She suggests thinking of them like paying the airlines extra for checked luggage. “We do a lot of work.” Fees are flexible and depend on the type of service.
She doesn’t charge if there is a death in the family and “I don’t charge my mother-in law,” she smiles.
The agency does all kinds of international and national travel and now sells travel items such as refillable toothbrushes, scales, specialty wallets and computer bags.
She arranges group trips. Nineteen people are about to travel as a group through Scotland in October.
Cruises remain a mainstay of the business.
Recent trips include a river cruise from the Rhine to the Danube, and she and her husband loved a trip from Lisbon around Spain to Barcelona.
Journey Travel now attracts the children of clients helped by the agency in years past.
They can be “delighted to have found a better fare than they did on the Internet,” she said.
Check out the company on its website: www.journeytravel.com.