WASHINGTON, D.C. — Insurance enrollments mandated by the massive health care overhaul are scheduled to start in five months, amid growing doubts on Capitol Hill that the government will be ready.
“We will be up and operational. I don’t have any question about that,” says Gary Cohen, director of the Center for Consumer Information and Insurance Oversight, part of the Obama administration.
But lawmakers are expressing worry, and some are saying they are not surprised, that the historic makeover of the health insurance system may get off to a rough start.
A Henry J. Kaiser Family Foundation poll conducted in April found that 56 percent of the uninsured say they have too little information to know how Obamacare will impact them.
In Washington, an estimated 818,000 uninsured adults could benefit from the program.
Sen. Max Baucus, D-Mont., who helped craft the law, believes the Obama administration is failing to educate the public about the state exchanges – and time is running out.
“I just see a huge train wreck,” Baucus said during a Senate Finance Committee hearing last month.
Senate Majority Leader Harry Reid, D-Nev., echoed that sentiment last week during a radio interview in Las Vegas, blaming Republicans for obstructing funding for public outreach.
“Max said unless we implement this properly it’s going to be a train wreck and I agree with him,” he said.
To address the problem, Reid said President Barack Obama is shifting money from other health programs and putting it “on letting you and others know what’s in the bill.”
For Democrats, the fear is that the open enrollment season does not run smoothly – leaving consumers with an indelibly bad impression of Obamacare, and Republicans with the upper hand in the 2014 mid-term elections.
Republicans, who advocate repeal of the Affordable Care Act, have seized on the “train wreck” comment as an indictment of the entire program as a costly mistake.
“The alarm bells over how Obamacare will unfold are getting louder by the day,” says Rep. Fred Upton, D-Mich., who chairs the House Energy and Commerce Committee.
Republican campaign committees have targeted vulnerable Democrats in press releases and social media to link them to any seed of doubt about Obamacare.
President Obama last week sought to downplay expectations for a smooth launch of the health insurance marketplaces, telling reporters at the White House that there are bound to be “glitches and bumps.”
“Even if we do everything perfectly, there will still be glitches and bumps, and there will be stories that can be written that say, oh look, this thing is not working the way it’s supposed to,” Obama said. “And that’s pretty much true of every government program that’s ever been set up.”
The health insurance exchanges – a centerpiece of the three-year-old health law — are scheduled to come on line on Oct. 1 to provide consumers with a one-stop, online shop to compare and purchase private insurance plans and determine if they are eligible for subsidized rates or Medicaid. The insurance coverage would start Jan. 1.
Consumers can navigate through the application process on their own. But the law also provides for exchanges to have “navigators” to assist them.
Health and Human Services plans to spend $332 million for education and outreach in states where the federal government will operate exchanges. The agency also announced $54 million in grants are available in these states to provide “navigators” to assist enrollees through the process.
“We are focusing on education and outreach to make sure eligible individuals understand what benefits they are entitled to receive and how to enroll,” HHS Secretary Kathleen Sebelius says.
While the Kaiser poll shows much work remains to be done, there is a ray of hope that public awareness is growing as the exchanges get ready for business. The number of uninsured who say they don’t have enough information about Obamacare has dropped from 67 percent in March to 56 percent in April.
A key responsibility for navigators will be to do outreach into communities identified as having high proportions of uninsured. States can also have in-person assisters to walk individuals through the enrollment process – helping consumers determine if they qualify for subsidies and which of the available insurance options best fit their needs.
At congressional hearings, Sebelius and Cohen have faced repeated questions over the exchanges – and in particular the administration’s effort at public education and outreach.
Republicans have hammered away at the potential cost of the navigator program and whether it has been designed to benefit Obama’s political backers.
Rep. Tim Murphy, R-Pa., questions why HHS is turning to community groups instead of insurance brokers to help guide people through the enrollment process.
“I hope we are not simply paying groups to pad their membership roles or funding drives,” said Murphy.
Insurance brokers and agents are prohibited from being navigators because of conflict of interest. However, they can continue to offer their services to any insurance consumers including those who use the exchanges, according to HHS.
Rep. Diane Black, R-Tenn., questioned Sebelius about the overall cost of navigators given that California intends to hire 21,000 individuals who could be paid up to $48 an hour to help enroll the state’s estimated 5.3 million uninsured.
“That would cost taxpayers more than $1.5 billion in California alone?” she asked at a recent hearing.
Rep. Henry Waxman, D-Calif., noted he has sat through five hearings this year on the Affordable Care Act where Republican lawmakers have waged a campaign to undercut the law that they oppose.
“They call these oversight hearings and predict all these terrible things to happen but they aren’t really predicting – they are wishing bad things to happen,” Waxman says.
California actually expects to spend far less on its in-person assisters program – paying $58 per successful enrollment through the “Covered California” exchange. The state exchange expects that 700,000 people will be helped through the application process, and has set aside about $40 million in federal funds to pay the tab.
California is one of 17 states including Washington that are operating exchanges independent of the federal government. Seven states have partnered with the federal government on their exchanges. And, 26 states have left it to the federal government to operate their exchange.
Funding for navigators will be decidedly lower in the 33 states where the federal government is playing a role. Health and Human Services last month announced that it has $54 million available – and is distributing the funds based on the size of the state’s uninsured population.
Many uninsured people will come to the state-based exchanges with little experience in selecting health plans, according to Pam Silberman, president of the North Carolina Institute of Medicine. A recent survey in her state found that 40 percent of the uninsured have been without coverage for five or more years.
Those individuals are likely to need help making decisions about deductibles, co-payments and other tradeoffs between available insurance plans, she said.
“There is a huge amount of work and not a lot of funding to support it,” Silberman said. “I think we will need to rely on some volunteer efforts.”
Starting in June, the federal government’s Healthcare.gov website will provide basic consumer information to help them prepare for open enrollment that begins Oct. 1. They will also be running a call center to answer questions, Cohen said.
The online application process will be used to determine is a person is eligible for tax credits to help with the insurance premiums or if they are low-income and qualify for Medicaid. Navigators and in-person assisters will be trained and certified to provide accurate and impartial information to those seeking assistance, he said.
The Washington Health Benefit Exchange is in the process of selecting lead agencies that will provide outreach and assistance to targeted populations across the state. They expect to announce the final selections by early June and have set aside $6 million for the program, according to Bethany Frey, a spokeswoman for the state exchange.
In-person assisters will be certified to provide individuals, families and small businesses with impartial information to help them select an appropriate coverage. They expect to enroll 130,000 uninsured residents by the end of the year, and 150,000 more through 2014, Frey said.
The exchange has already set up its website www.wahealthplanfinder.org where interested individuals can sign up for email updates as the “open enrollment” season approaches on Oct. 1.
The Exchange also plans to advertise this summer on television, radio, billboards and other media to boost awareness. They have a monthly newsletter and are running a series of “Countdown to Coverage” webinars to inform people about their health insurance marketplace. Frey said they also plan to team up with local organizations like the Boys & Girls Club, libraries and faith-based organizations to expand their outreach.