By John M. Donnelly

CQ-Roll Call

WASHINGTON, D.C. — In the hours after President Donald Trump said on an Oct. 17 radio broadcast that he had contacted “virtually everybody” who had lost a family member in military service this year, the White House was hustling to learn from the Pentagon the identities and contact information for those families, according to an internal Defense Department email.

The email exchange, which has not been previously reported, shows that senior White House aides were aware on the day the president made the statement that it was not accurate — but that they should try to make it accurate as soon as possible, given the gathering controversy.

The exchange between the White House and the Defense secretary’s office occurred about 5 p.m. on Oct. 17. The White House asked the Pentagon for information about surviving family members of all service members killed after Trump’s inauguration so that the president could be sure to contact all of them.

Capt. Hallock Mohler, the executive secretary to Defense Secretary James Mattis, provided the White House with information in the 5 p.m. email about how each service member had died and the identity of his or her survivors, including phone numbers.

The email’s subject line was, “Condolence Letters Since 20 January 2017.”

Mohler indicated in the email that he was responding to a request from the president’s staff for information through Ylber Bajraktari, an aide on the National Security Council. The objective was to figure out who among so-called Gold Star families of the fallen Trump had yet to call. Mohler’s email said that the president’s aides “reached out to Ylber looking for the following ASAP from DOD.”

Trump had said in a Fox News Radio interview earlier that day that he had contacted the families of “virtually everybody” in the military who had been killed since he was inaugurated.

“I have called, I believe, everybody — but certainly I’ll use the word virtually everybody,” Trump said.

Since then, The Associated Press contacted 20 families and found that half had not heard from Trump. It is not clear how many of the families that have heard from the president received the calls this week, since the controversy over his contacts with military families erupted. It is not clear when the White House first asked for data on Gold Star families, but it is clear that the answers had not been provided before Tuesday.

The Pentagon email indicates that 21 military personnel had been killed in action during Trump’s tenure, and an additional 44 had been killed by means other than enemy fire, such as ship collisions that took 17 sailors’ lives in the Pacific this summer.

Trump has clearly been active in reaching out to military families who have suffered the ultimate loss, as the AP reports show.

But the White House-Pentagon email scramble on Tuesday undermines the veracity of Trump’s statement about his record of contacting all Gold Star families. The internal document also sheds light on how the White House staff, on this and other occasions, has had to go into damage-control mode when the president makes inaccurate statements.

On Oct. 18, the day after the president’s aides had sought and received the Gold Star family data from the Pentagon, a reporter at a White House news conference asked press secretary Sarah Huckabee Sanders whether Trump had in fact contacted all the families.

“The president’s made contact with all of the families that have been presented to him through the White House Military Office,” she replied. “All of the individuals that the president has been presented with through the proper protocol have been contacted through that process.”

That language is hedged. “Made contact” does not mean a phone call necessarily, and “through that process” could mean letters of condolence or other forms.

At publication time, Sanders had not replied to a request for comment about the Tuesday email exchange.